Return & Exchanges


What is the return policy?

We are happy to accept returns or exchanges within 30 days of the delivery date for eligible items. Products accepted for refund or exchange must be in new/unworn condition, and must be returned in original packaging. 

for return and exchange requests including your name and order number.

To qualify for a return:

  • Items must be in their original condition without signs of wear or damage

  • Items returned by mail must be in all original packaging (tags, box, and pouch included)

  • No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.


Items not eligible for cancel, return and exchanges:

  • Earrings Worn (for pierced ears) are non-returnable due to hygiene reasons.
  • Made to order items.
  • Fine Jewelry(10K 14K 18K Gold Jewelry,Precious Natural Stones and Diamond Jewelry Becuase All Fine Jewelry Is Made To Order)
  • Custom orders.
  • Items shipped over 30 days of delivery date.
  • Items returned in damaged condition due to improper care and misuse.
  • Returns without our authorization or improperly sent packages.
  • Diamond and Precious Stone Items (it is order to made  items)

How much is the return shipping fee?

Please note your original shipping fee is not refundable and will be deducted from the refundable amount. 

In the Case Of The Return In Used Free Shipping 

We Will Charge Shipping Fees "$24.99" For Free Shipping And your original shipping fee  "$24.99" will be deducted from the refundable amount. 

How do I return my online purchase? 

we will send return address and guide line


When will I receive my refund?

Kindly note that customers are responsible for all postage costs for return and exchanges. Once your return is inspected and approved, refund will be processed to original form of payment within 7 business days. Please note that we do not refund shipping charges, unless we have sent an item in error.

In the Case Of The Return In Used Free Shipping 

We Will Charge Shipping Fees "$24.99" For Free Shipping And You Will Get The Amount Excepting Shipping Fees $24.99

I mistakenly returned the wrong item!

Please ensure to send back the correct and complete item(s) for your return. Due to logistics and customs restrictions, ONDAISY cannot reship or store non-ONDAISY items mistakenly sent as returns.

If you have any further questions please contact us at